Edinburgh Napier University
2014 - 2017
Bachelor’s Degree, Computer Games and Programming Skills
Technical Specialist and IT Support Engineer with extensive experience in technical support, web development, and IT operations.
Technical Support Engineer
Riga, Latvia
Mar 2026 - Present
sapiens·Full-time
Providing technical support engineering services.
IT Support Specialist
Riga, Latvia
Nov 2024 - Mar 2026
acolad group·Full-time
Supported the local IT helpdesk team and assisted in organising the IT department. Established a collaborative environment between IT and other departments. Managed IT assets, set up a hybrid workspace with a booking planner, and created training manuals for secure application installation and IT best practices. Provided daily support for account management, network issues, and hardware maintenance. Tools: Jira, Confluence, Microsoft Active Directory, Azure, Entra ID, Intune, Office 365, Exchange Admin Centers, Remote Desktop Connection.
IT Support and Digital Lead Assistant
Riga, Latvia
Mar 2023 - Aug 2024
schneider electric·Full-time
Delivered comprehensive IT services for factory devices, PCs, network management, and security. Resolved IT infrastructure issues across 1st to 3rd line support. Promoted to Digital Lead Assistant, contributing to digital projects including lean process systems and order manufacturing tracking. Provided training to factory interns and new employees.
Web Administration & Support (1st - 2nd line support)
Edinburgh, Scotland, United Kingdom
Feb 2023 - Jun 2023
kin + carta·Full-time
Provided CMS support for English football clubs during live events. Handled over 40 daily games, communicated via Zendesk, resolved service issues, and collaborated with developers.
Lead Technician
Edinburgh, United Kingdom
Oct 2018 - Feb 2023
build refix·Full-time
Solved technical issues for public and business sectors. Provided software/hardware support, PC setup, diagnostics, networking, security, and IT training.
Technical Support Operative
Edinburgh, Scotland, United Kingdom
Sep 2021 - Sep 2022
recast·Full-time
Resolved technical problems, trained and improved the TechOps department. Created guides for colleagues and users. Worked with AWS services, SQL, SSH, analytic tools, QA testing, and customer support bots. Conducted onboarding for new colleagues and users.
IT Support Technician
Edinburgh City, Scotland, United Kingdom
Oct 2019 - Mar 2021
simple fix it services·Full-time
Resolved technical issues in-store, by phone, and email. Assisted clients with software/hardware updates. Managed job documentation and parts orders in an internal database. Achieved sales targets and assisted customers with repairs and device selection.
Student Helper, Assistant
Colinton Road, Edinburgh
Sep 2017 - Jan 2018
edinburgh napier university·Part-time
Assisted as a student helper and assistant.