Edinburgh Napier University
2014 - 2017
Bachelor’s Degree, Computer Games and Programming Skills
IT Specialist with hands-on experience in tech support, web development, and client relations. Skilled in managing projects and resolving technical challenges efficiently.
IT Support Specialist
Riga, Latvia
Nov 2024 - Present
acolad group·Full-time
Joined the Acolad Group to support the local IT helpdesk team and assist in organizing the IT department in the Latvian office. Responsibilities included asset management, hybrid workspace organization, documentation, training, and daily operations support.
IT Support and Digital Lead Assistant
Riga, Latvia
Mar 2023 - Aug 2024
schneider electric·Full-time
Initially responsible for comprehensive IT services, including factory devices, PCs, network management, and security enhancements. Elevated to Digital Lead Assistant, contributing to critical digital projects and training factory interns and new employees.
Web Administration & Support (1st - 2nd line support)
Edinburgh, Scotland, United Kingdom
Feb 2023 - Jun 2023
kin + carta·Full-time
Provided support for CMS platforms, primarily serving multiple English league football clubs during live sporting events. Handled over 40 daily games, communicated with management teams, and collaborated with developers for seamless operations.
Lead Technician
Edinburgh, United Kingdom
Oct 2018 - Feb 2023
build refix·Full-time
Solved technical issues for both public and business sectors, provided software and hardware support, networking and security services, and conducted IT skills training.
Technical Support Operative
Edinburgh, Scotland, United Kingdom
Sep 2021 - Sep 2022
recast·Full-time
Resolved technical problems, trained and improved the TechOps department, and assisted the customer support team to enhance the Recast fan experience. Created multiple guides and onboarding materials.
IT Support Technician
Edinburgh City, Scotland, United Kingdom
Oct 2019 - Mar 2021
simple fix it services·Full-time
Resolved technical issues in-store, over the phone, or via email. Assisted clients with software and hardware updates, documented jobs, and accomplished target sales.
Student Helper, Assistant
Colinton Road, Edinburgh
Sep 2017 - Jan 2018
edinburgh napier university·Part-time
Assisted with various tasks and supported the university's operations.