School of Technology, GITAM University
2020 - 2024
B.Tech Computer Science (AI & ML)
Experienced Operations Analyst with a strong background in IT asset management, data analytics, and dashboard development. Skilled in Python, ServiceNow, and SAP Analytics Cloud. Adept at leading cross-functional teams and driving continuous improvement initiatives.
Operations Analyst
Hyderabad, India
Jan 2025 - Present
deliveroo·Full-time
Designed and maintained comprehensive dashboards on the ServiceNow Platform, enabling real-time tracking of IT asset lifecycle, SLA performance, and service desk efficiency across global teams. Led the development of the HAM Dashboard, covering Lost/Stolen Devices, Non-Scanning Assets, and Asset Reclamation, improving task ownership visibility, exception handling, and operational decision-making. Built detailed analytics for scanner-related incidents and tickets via the Hop & Editions Dashboard, monitored aged tickets, SLA breaches, and site-wise trends to support continuous improvement efforts. Developed the SAM Dashboard to monitor software license consumption and entitlement vs. usage trends on a weekly, monthly, and yearly basis, helping identify underused or over-utilized software assets. Improved and documented IT asset and hardware workflows, including HOP hardware replacements, Zebra Scanner repair processes, and region-wise site maintenance SOPs, enhancing efficiency and cross-team collaboration. Contributed to the Zebra Scanner Distribution Project and currently leading performance tracking for TechBar operations—covering ticket backlog aging, SLA compliance, ticket quality, and customer satisfaction metrics.
Service Management Trainee
Hyderabad, India
May 2024 - Jan 2025
deliveroo·Full-time
Analyzed hardware/software asset performance, aiding cost optimization strategies that reduced expenses by 12%. Built and maintained 4+ real-time dashboards, improving SLA compliance by 20%. Managed weekly reporting cycles and chaired 10+ cross-functional meetings, accelerating IT-business alignment.
SAP Analytics Cloud Intern
Hyderabad, India
Jan 2023 - Dec 2023
motiveminds consulting pvt ltd·Internship
Worked on SAC Planning Models, managing actuals, budgets, forecasts, and rolling forecasts. Developed three interactive SAC dashboards to visualize sales performance, enabling sales managers to identify underperforming regions; improved decision-making and allowed for a 15% increase in lead conversion rates.